Delete your account and data

Open the app, then Account, then Account and security, then Delete account. The account is closed at once and you are signed out on every device.

This closes the account; it does not erase it. Your data is kept, and if you sign up again later with the same phone or email your account comes back as it was. To erase your data for good, follow the next step.

Email us at the address below — from the address on your account if you can — with the subject "Account deletion request", and give your full name and the phone number on the account. You don't need the app to do this.

We may contact you on your registered number to confirm the request is yours. We carry it out within 30 days and reply when it is done.

• Your name, phone number, email address, username and password.
• Your birthdate, gender, address, emergency contact, education, job, bio and profile photo.
• Your notification tokens, sign-in sessions and verification codes.
• Staff notes about you.

After that the account cannot be restored, and signing up again starts a new account.

We keep payment, wallet, booking, attendance and purchase records, but without your name or anything that identifies you, because accounting requires them. We also keep a tamper-proof security log of changes made to accounts.

If your name was written into a booking that someone else or an organization made, say so in your request and we will remove it.

The same applies to organization accounts; send the request from the organization's registered email.